Refund policy

Supplyzori is operated by Xingtai Weipu Trading Co., Ltd. We are committed to providing a transparent, reliable, and straightforward shopping experience.

This Return & Refund Policy explains the eligibility requirements, return procedures, refund timelines, exchanges, order cancellations, and how we handle damaged, defective, incomplete, or incorrectly supplied products purchased through https://supplyzori.com.

1. Return Eligibility

We accept eligible return requests within 30 days of the date your order is delivered.

For returns requested for personal reasons, the product must:

  • Be unused, unaltered, and in its original condition.

  • Include all original accessories, components, instructions, and hardware supplied with the product.

  • Be returned in its original packaging where reasonably possible, or in suitable protective packaging.

  • Be accompanied by proof of purchase, such as an order number or order confirmation.

For home goods that require assembly, installation, or mounting, please avoid assembling, installing, or permanently attaching the product if you intend to return it for personal reasons.

Products damaged through improper use, incorrect installation, unauthorized modifications, or normal wear and tear may not qualify for discretionary returns.

These conditions do not limit your statutory rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: [email protected]

Please provide:

  • Your order number.

  • The name of the product you wish to return.

  • A brief explanation of your request.

  • Photographs of the product and packaging, where relevant.

Our customer support team will review your request and provide return instructions, including the designated return address and any relevant packaging or shipping requirements.

Please contact us before arranging a return shipment.

The designated return address may differ from our registered business address. Returns sent to an incorrect address may experience delays.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact [email protected] as soon as reasonably possible.

For household products and home accessories, issues may include:

  • Broken, cracked, or damaged components.

  • Missing accessories, connectors, or assembly hardware.

  • Incorrect colors, sizes, materials, or variations.

  • Products that differ materially from their descriptions.

  • Manufacturing defects affecting normal intended use.

Please include your order number, a description of the problem, and photographs where available.

After reviewing the issue, we will arrange an appropriate resolution, which may include:

  • A replacement product.

  • Replacement components or missing accessories.

  • A full or partial refund, where appropriate and accepted by the customer.

  • A return and refund.

When a return is required because of a confirmed manufacturing defect, shipping damage, or an error on our part, Supplyzori will cover reasonable return shipping costs.

Your statutory consumer rights remain unaffected.

4. Returns for Personal Reasons

If you change your mind, order the wrong item, or no longer need a product, you may request a return within 30 days of delivery, subject to our eligibility requirements.

For returns unrelated to defects, shipping damage, or errors on our part:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless required by applicable law.

  • We recommend using a trackable shipping service.

  • Products must be packaged securely to reduce the risk of damage during transportation.

Return shipping charges vary depending on the destination, carrier, package size, and product weight.

We will provide return instructions before you arrange shipment.

5. Home Goods and Household Product Returns

Supplyzori offers home goods, household accessories, home organization products, and decorative items.

Some products may require assembly, installation, mounting, or attachment to household surfaces.

For discretionary returns:

  • Products should remain unused and unassembled where applicable.

  • Adhesive materials, mounting components, and installation accessories should remain unused and be included.

  • All supplied accessories and components should be returned.

  • Products should be protected appropriately during return shipment.

Products that have been permanently installed, modified, or damaged through use may not qualify for discretionary returns.

If a product arrives defective, damaged, incomplete, or incorrectly supplied, we will provide an appropriate resolution under this policy and applicable consumer protection laws.

6. Non-Returnable Items

Certain items may not qualify for discretionary returns, including:

  • Personalized or custom-made products, unless defective or incorrectly supplied.

  • Products damaged after delivery through misuse or unauthorized alterations.

  • Products that cannot be returned for hygiene or safety reasons after opening, where permitted by applicable law and clearly disclosed before purchase.

  • Gift cards, where offered and where exclusion is permitted by law.

Any product-specific return restrictions will be disclosed on the relevant product page when applicable.

These exclusions do not restrict statutory rights regarding defective, damaged, misdescribed, or incorrectly supplied goods.

7. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you of the return decision.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Where applicable law requires a different or earlier refund process, those legal requirements will apply.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact [email protected].

For confirmed lost shipments, successfully canceled orders, or circumstances where a physical return is not required, refunds may be processed without receiving a returned item.

8. Exchanges

If you wish to exchange an eligible item for a different size, color, or available variation, please contact our customer support team.

Exchanges depend on product availability and applicable return eligibility requirements.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

For exchanges requested for personal reasons, return shipping costs may be the customer's responsibility.

For defective, damaged, incomplete, or incorrectly supplied items, we will arrange an appropriate resolution in accordance with applicable consumer protection laws.

9. Order Cancellations

If you need to cancel or modify an order, please contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before the order has been dispatched.

Once an order has entered the shipping process or has been dispatched, cancellation or modification may no longer be possible.

In such circumstances, you may request a return after delivery in accordance with this policy.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

Applicable statutory cancellation rights remain unaffected.

10. Lost or Missing Packages

If your order does not arrive within the estimated delivery period stated in our Shipping Policy, please contact us.

Our support team will review the available tracking information and assist with investigating the shipment.

If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement shipment or refund.

Customers will not be charged additional shipping fees for replacement shipments required because of a confirmed loss in transit for which Supplyzori is responsible.

If tracking information indicates delivery but you have not received the package, please contact us so we can review the delivery circumstances.

11. Return Shipping and Original Delivery Fees

Our standard shipping charges are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD for Standard Shipping.

  • Orders of $39.99 USD or more: Free Standard Shipping.

The estimated standard shipping transit time is 3–5 business days, excluding any applicable order processing time.

Original delivery charges are separate from return shipping costs.

For eligible returns requested for personal reasons, customers are responsible for return shipping expenses.

For confirmed defective, damaged, or incorrectly supplied products, Supplyzori will cover reasonable return shipping costs when a return is required.

Original delivery charges are generally non-refundable for discretionary returns unless otherwise required by law.

Shipping charges relating to defects, incorrect items, or other issues for which Supplyzori is responsible will be handled in accordance with applicable consumer protection laws.

12. Customer Support and Business Information

Store Name: Supplyzori

Legal Business Name: Xingtai Weipu Trading Co., Ltd.

Registered Business Address:

No. 184, Shuanglou Village, Zhucun Town, Xingdong New District, Xingtai, Hebei Province, China

Official Website: https://supplyzori.com

Customer Support Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

For order-related inquiries, please include your order number and a brief description of your concern.

Nothing in this policy excludes, restricts, or overrides consumer rights that cannot lawfully be excluded under applicable law.